Engagement of Medical Transcription Services Policy

Applicable to: Health Service Providers


The Engagement of Medical Transcription Services Policy establishes a standardised framework through which Health Service Providers are required to evaluate and make determinations regarding potential engagement of contractors for the provision of medical transcription services. 

The engagement of medical transcription services typically involves the following process:

  • dictation by clinicians using a digital voice recorder, telephone, computer microphone or mobile phone
  • secure uploading of recordings through the internet by an automated system
  • transcription of audio files by a contractor
  • retrieval, review and saving or printing of documents by hospital employees.

Pursuant to the procurement principles of accountability, probity and value for money, this Policy builds on WA health system policy requirements that mandate adequate business consideration and approval of proposed procurements through procurement business cases and initiation documents.

Date of effect: 13 August 2019

Policy Framework