Parents delighted with care of son Maverick

Parents and nurse smiling and talking to small boy
Maverick Winter, now 12 months old, with parents Dwayne and Amy, and 3A Registered Nurse Jade Chelaru.
August 15, 2017

As health professionals in a busy hospital, we see many patients come and go. Most often, we wave them goodbye and never hear from them again. This is good because it means we’ve done our job well.

But occasionally, a patient or their family will take the time to get in touch – reminding us that our interaction with them can have a long-lasting impact.

With their eight-month-old son Maverick in respiratory distress, Amy Winter and her husband Dwayne rushed him to the FSH Children’s Emergency Department.

Maverick was taken through to an ED bed immediately and later admitted to Ward 3A for observation.

Amy wrote to the hospital to express her appreciation for the care Maverick received.

“We wanted to extend our biggest thanks and praise to the staff on ward 3A in particular Dr Patrick, and nurses Jo and Jade,” wrote Amy.

“All of the staff we encountered were professional, caring and they went out of their way to make us feel comfortable and reassured.”

Amy said Jo and Jade were “something else”.

“They were diligent, friendly, caring, proactive yet relaxed, so incredibly professional and also very experienced, and it showed in every bit of care they provided.

“They made Dwayne and I feel confident that our little boy was receiving the absolute best care, and we felt as though Maverick's best intentions were always at the forefront.”

Amy, who is also a nurse, said the standard of care delivered exceeded her expectations.

“Being a nurse myself, I expect a standard of care and I know what’s right and wrong,” she said.

“They well and truly exceeded this standard of care and FSH should be so proud of these staff members.”

Amy said they had initially talked about taking Maverick to PMH but decided on FSH because it was closer.

“I am so glad we did. Maverick is our first child, this was our first hospital experience with him and FSH staff made us feel at ease in a stressful situation,” said Amy.

“Thank you for providing such a high level of health care for the public of WA and for employing such wonderful staff.”

3A Nurse Unit Manager Lynda Deacon thanked the family for their kind words and said the ward valued patient feedback.

“Our team works hard to provide a high standard of care to sick children and their families – and all feedback, positive or negative, is a valuable learning opportunity,” Lynda said.

“We were pleased to hear that Maverick had such a good experience and hope he continues to remain well.”