Rights and responsibilities

Patient rights

Patients at Fiona Stanley Hospital have the right to:

  • choose to receive free public hospital services as a public patient*, or to be treated as a private patient in a public hospital with an associated cost receive treatment based on specific health needs and any expected wait times have access to a range of public hospital services
  • have access to an interpreter
  • agree or refuse to participate in medical/nursing student training or medical research be treated with respect, dignity and with consideration for privacy and special needs
  • be accompanied by a family member, friend, carer or person of their choice where appropriate receive safe and high quality health care provided with professional care, skill and competence
  • receive a clear explanation of any proposed treatment, including possible risks and alternatives, before agreeing or refusing to have the treatment
    seek a second opinion
  • be given information about their continuing health care before they leave the hospital and to have their contact details kept up to date
  • apply for access to their medical records under the Freedom of Information (FoI) Act 1992 and to have personal information kept confidential
  • compliment, comment or complain about the health care they receive, and to be given information about how to lodge a complaint, without compromising their health care.

*Medicare eligible patients

Patient responsibilities

Patients have a responsibility to:

  • provide a full health history (patient and relevant family details)
  • provide information about all the treatment/s or medication being received when admitted detail any changes in health condition experienced or problems with treatment
  • explain any special needs you may have, such as particularly any cultural, religious or access needs.
  • be courteous and respect the role of health service staff
  • follow treatment instructions and advise or let health service staff know if they cannot or do not wish to do so
  • keep appointments or let health service staff know as soon as possible if they are unable to attend
  • know that the health service has a special role in training health care professionals. Each person’s treatment may provide an opportunity for such training.

Mental health patients

The Mental Health Act 2014 provides a number of extra rights for patients receiving psychiatric treatment. For more information please contact the Office of the Chief Psychiatrist (external site) on (08) 9222 4462.

Carers

At FSH, we recognise that carers are a key partner in the delivery of care. We support the four principles of the WA Carers Charter.

  • Carers must be treated with respect and dignity.
  • The role of carers must be recognised by including carers in the assessment, planning, delivery and review of services that impact on them and the role of carers.
  • The views and needs of carers must be taken into account along with the views, needs and best interests of people receiving care when decisions are made that impact on carers and the role of carers.
  • Complaints made by carers in relation to services that impact on them and the role of carers must be given due attention and consideration.

For more information on the services available through Carers WA (external site) or call 1300 227 377.

To find out how we can help you, please talk to the Patient and Family Liaison Service staff or one of your clinical team members.

How to provide feedback at Fiona Stanley Hospital

Feedback may be given:

  • over the phone
  • in writing by email
  • via the hospital’s website
  • in person.

Read more about compliments and complaints.

Who can help?

Speak with the staff involved or to a senior staff member. Ask to speak to someone in the Patient and Family Liaison Service.

More information